The Philippines emerging as the most-preferred destination for voice-based BPO destination is a wake-up call for the larger Indian BPO sector, says Mr V. K. Mathews, Executive Chairman, IBS Group.

The Business Processing Association of the Philippines (BPAP) had declared recently that its call centre business had grown over 20 per cent in 2010 to overtake India.


Speaking to The Hindu Group of newspapers here, Mr Mathews said the Indian IT industry could not afford to sit back and presume that the ‘cost arbitrage’ would continue to sustain its leadership in the non-voice BPO (Business Process Outsourcing) sector.

Read the rest at Hindu Business Line

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